Shipping & Return Policy

PLEASE NOTE:

We are not responsible for lost or stolen items that the shipping entity's tracking shows as DELIVERED.

IF:

They were addressed correctly.

We directly copy / cut and paste the shipping address as you entered it when you placed the order. So there is little margin of error.

To verify this we can reprint the exact copy of the shipping label that was affixed to the box for verification.

And

if the shipment tracking logs show a clear log of the packages movements leading to your address showing the item as "DELIVERED" to the address as entered.

 

If you feel that you live in an unsafe area and there is a chance your packages will be stolen,

we suggest you have them shipped to a more secure address.

(Maybe your daily work address? Or friend or relative's home that would be at home to receive and sign* for a package.)

*You may request in the "Order Notes" when you check out that you want a "Signature" upon delivery. (for US Postal Shipments)

OR

Hold at FedEX location for the FedEX ground shipments.   

 

Thank you.

 

IMPORTANT:

NOTE:

We take ALL forms of payment, All Credit Cards known to man, E-Check, etc.

 

Not just PayPal....

 

but PayPal is our PAYMENT PROCESSOR.

 

So simply click on the PayPal Payment Processing link at checkout to enter WHATEVER YOU WANT TO USE FOR PAYMENT.

 

Thank you for being a valued LightYourReptiles.com Customer!

 

Todd

Returns Policy:

You may return most new, unopened / unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Thank you.

Todd Goode, President / CEO

LightYourReptiles.com

LYR Inc.